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Customer Relationship Manager

Gouda Tijdelijk dienstverband Bekijk de functieomschrijving
As a Customer Relationship Manager, you act as the link between customers and internal teams. You ensure accurate and timely processing of quotes, purchase orders, and after-sales activities. You build and maintain strong customer relationships while contributing to exceptional customer experiences.

Toegevoegd 26/03/2026

  • Are you accurate, efficient, and reliable?
  • Do you like to work in a nice team?

Over onze klant

The client is an internationally operating logistics organization specialized in the aviation industry. They supply technical components and maintenance kits for aircraft and support airlines worldwide with reliable supply chain solutions. The company is growing rapidly, investing in automation and innovation, and places great importance on teamwork, quality, and continuous improvement.

Functieomschrijving

  • Manage RFQs, purchase orders, and order entry.
  • Handle post-order activities (e.g., date changes, expedites, order holds).
  • Collaborate with internal teams (Sales, Operations, Materials Management, Quality, Product Management) on pricing, delivery, and terms.
  • Resolve customer inquiries and complaints in a professional manner.
  • Develop and strengthen relationships with customers and key stakeholders.
  • Possible specialization: quoting or order fulfillment.

Profiel

Personal:

  • Proactive, solution-oriented, and customer-focused.
  • Strong time management and prioritization skills.
  • Collaborative, accountable, and eager to learn



Customer Service:

  • Excellent written, oral, and interpersonal communication skills.
  • Empathy and active listening.
  • Strong relationship-building and problem-solving abilities.
  • Organizational and follow-up skills.
  • Ability to work with CRM technologies and manage customer interactions (phone, live chat).



Requirements

  • Education: High school diploma required; 2 years of college preferred.
  • Experience: 2-5 years relevant work experience.
  • Knowledge of B2B customer service.
  • Proficient with ERP systems and CRM applications (e.g., Salesforce).
  • Strong data entry skills.



Additional Information

  • Fast-paced global work environment.
  • Company values: agility, integrity, intelligence, empathy.
  • Equal Opportunity Employer committed to diversity and inclusion.
  • Physical requirements: ability to sit/stand, use hands, vision, hearing, and speaking.

Aanbod

  • Contact Thomas van Boxtel - +31 6 83009319
Contact
Thomas Van Boxtel
Referentienummer
JN-032026-6980751
Telefoon
+31 102176515

Vacature samenvatting

Sector
Logistiek
Sub Sector
Pickers & Packers / Storeperson
Industrie
Transport & Distribution
Vacatures per locatie
Gouda
Contract Type
Temporary
Consultant
Thomas Van Boxtel
Consultant contact
+31 102176515
Vacature referentie
JN-032026-6980751