Export Employee

Key Responsibilities:

• Coordinate shipments and manage transport-related issues with forwarders and internal teams.
• Prepare and ensure accuracy of shipping documents, including special, drop, and return shipments.
• Obtain and verify transport costs to align with sales rates.
• Ensure timely and accurate shipment processing.
• Communicate shipment status with customers and suppliers to maintain satisfaction.
• Identify and resolve operational problems, escalating when necessary.
• Handle transport-related complaints and follow up appropriately.
• Maintain high accuracy in documentation and administration.
• Collaborate effectively with colleagues and other departments to improve processes.
• Communicate clearly and professionally with internal and external stakeholders.