Opslaan Terug naar zoeken Functieomschrijving Samenvatting Soortgelijke jobs Toegevoegd 01/06/2026Work in an international, service‑driven organisation.Gain exposure to technical, commercial and logistical processes.Over onze klantYour new employer is an internationally operating organisation active within the industrial and technical solutions sector. The company has a strong reputation for quality, reliability and customer focus, and serves clients across multiple European markets. The organisation has a modern office located in Alkmaar, which is easily accessible from the wider Noord‑Holland region. You'll be part of the Inside Sales department, working closely with colleagues from Order Entry, Logistics and Finance. The culture can best be described as professional, supportive and team‑oriented, with a strong focus on continuous improvement and customer satisfaction.FunctieomschrijvingAs a Customer Service Representative (German-Speaking), you are the key link between the organisation and its German‑speaking customers. You manage relationships, resolve questions and ensure that customers receive the best possible technical and commercial support.Your responsibilities include:Handling technical, commercial and logistical inquiries from German‑speaking customersManaging incoming and outgoing calls and emails in German and EnglishCoordinating with internal departments such as Order Entry, Logistics and Finance to ensure smooth order processingCreating and activating customer accounts in the online customer portalManaging returns, complaints and issue resolution in a professional and efficient mannerActively contributing to service improvement initiativesMaintaining accurate and up‑to‑date CRM records of customer interactions and ordersProfiel Together with the line manager, we have drawn up the following profile:Experience in customer service, inside sales, telephone sales or consultative selling is a strong plusFluent in German (spoken and written) and good command of EnglishAvailable for a full‑time role (40 hours per week)Comfortable working with CRM systems; experience with Power BI or AX is an advantageStrong communication and active listening skillsA service‑oriented customer‑focused attitudeAccurate, detail‑oriented and adaptableA true team player who enjoys collaborating across departmentsLiving within approximately 30 minutes travel distance from AlkmaarAanbodBased on a full‑time employment, the offer consists of:A competitive salary in line with market standardsA full‑time position of 40 hours per weekA contract within a stable and growing organisation with long‑term prospectsWorking in a dynamic, international environmentA supportive and collaborative team cultureThe opportunity to gain valuable experience within an international B2B organisationA positive, inclusive and professional workplaceHybrid work environmentContactElena GidikovReferentienummerJN-062026-7029752Telefoon+31205788070Vacature samenvattingSectorSales SupportSub SectorCS OutboundIndustrieIndustrial / Manufacturing Vacatures per locatieAlkmaarContract TypePermanentConsultantElena GidikovConsultant contact+31205788070Vacature referentieJN-062026-7029752
