Customer Operations Specialist - Amsterdam

In this role, you will operate in a fast-paced environment where you are responsible for the full order-to-cash process. You will maintain close contact with customers and internal teams, ensuring high service levels and smooth operations.

You are proactive, detail-oriented, and able to manage multiple priorities while continuously looking for ways to improve processes.

Responsibilities

• Monitor and process customer orders on a daily basis
• Confirm orders and communicate delivery timelines
• Manage the end-to-end order cycle (from entry to invoicing)
• Proactively communicate delays, shortages, and operational issues
• Prepare and issue invoices and export documentation
• Monitor forecast adherence and align with stakeholders
• Register, investigate, and resolve customer complaints including root cause analysis
• Support KPI reporting and identify process improvement opportunities
• Collaborate closely with Planning, Finance, Commercial, and Operations teams
• Participate in projects and continuous improvement initiatives