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Customer Care Professional

Rotterdam Tijdelijk dienstverband €3.500 - €4.000 per maand (€42.000 - €48.000 per jaar) Bekijk de functieomschrijving
We are looking for a Customer Care Professional who ensures excellent customer experience and strong operational execution within the supply chain. In this role, you are responsible for strengthening market position and building long-term customer relationships by delivering reliable, high-quality service.

Bijgewerkt 25/06/2026

  • You play a key role in customer satisfaction and daily operations.
  • Grow in an international, dynamic environment.

Over onze klant

A dynamic and international company active in the industrial sector, focused on quality, service, and long-term partnerships. They are part of an international organization specialized in sourcing and distributing chemicals and raw materials to industrial clients worldwide. Our focus is on reliable supply, efficient logistics, and building long-term customer relationships in a fast-moving global market.

Functieomschrijving

  • Act as first point of contact for customers (phone, email, chat)
  • Manage and process customer orders from start to delivery
  • Monitor order progress and ensure on-time delivery
  • Coordinate with warehouses and logistics partners on order changes
  • Handle and follow up on customer complaints
  • Maintain accurate customer, order, and supplier data
  • Check stock levels and align with warehouse availability
  • Prepare and validate sales invoices
  • Work closely with sales, supply chain, and logistics teams
  • Communicate with suppliers to arrange orders and deliveries
  • Execute daily supply chain and operational activities
  • Identify and suggest process improvements
  • Build strong relationships with customers and partners
  • Ensure high service quality and customer satisfaction



Profiel

  • 2-3 years of experience in Customer Care, Supply Chain, or Logistics
  • Strong customer focus and service mindset
  • Accurate and detail-oriented in daily work
  • Clear and professional communicator
  • Comfortable working in a fast-paced environment
  • Proactive and solution-oriented
  • Experience with systems (ERP, Excel, Outlook)
  • Fluent in English and Dutch or English and German
  • This role can be fulfilled in 32-40 hours per week, with Friday availability required



Aanbod

  • A key role where your work has real impact on customer satisfaction
  • A dynamic, international working environment
  • Opportunity to grow within customer care and supply chain
  • A collaborative team with short communication lines
  • Room to bring your own ideas and improve processes



Contact
Nazar Yilmaz
Referentienummer
JN-062026-7048627
Telefoon
+31 1 0217 6512

Vacature samenvatting

Sector
Sales Support
Sub Sector
Sales support
Industrie
Energy & Natural Resources
Vacatures per locatie
Rotterdam
Contract Type
Temporary
Consultant
Nazar Yilmaz
Consultant contact
+31 1 0217 6512
Vacature referentie
JN-062026-7048627