Customer Supply Chain Specialist (Utrecht / 40K-50K)

• Lead and coordinate the daily execution of shipments, ensuring high service levels through seamless communication with internal and external partners.
• Manage and optimize the customer order book, ensuring accuracy, proactively resolving issues, and escalating risks when customer expectations are at risk.
• Provide customers with clear, timely order and shipment visibility through effective systems, documentation, and standardized communication.
• Execute and improve core supply chain operations including intercompany orders, order scheduling, data accuracy, product lifecycle transitions, scrapping, and inventory allocation.
• Monitor and analyze key metrics (e.g., service levels, fill rate, aging inventory), and identify root causes and solutions to improve performance.
• Partner with Customer Collaboration Managers to drive joint customer performance goals and act as backup in key customer-facing responsibilities, depending on your experience.
• Drive continuous improvement by identifying bottlenecks, proposing smarter ways of working, and contributing to cross-functional improvement initiatives.

Leverage tools such as Excel and Tableau to interpret data, track trends, and support fact-based decision-making.