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Are you passionate about delivering excellent customer service and ensuring smooth operational processes? Join as a customer service professional in the our production company in Waalwijk.
This role focuses on managing and optimizing the end-to-end order fulfillment and replenishment process for European distribution partners, ensuring service levels are consistently met. It also involves close collaboration with internal and external stakeholders to improve operational performance, mitigate risks, and drive continuous supply chain improvements.
As Spare Parts Coordinator, you are responsible for ensuring spare parts availability across Europe and supporting smooth after-sales operations. Your work directly contributes to keeping customers mobile and minimizing downtime for repair centers and service partners.
Je stuurt een team van 6 medewerkers aan en coacht hen dagelijks, zodat iedereen scherp is, groeit in zijn rol en samen een soepel draaiende operatie neerzet. Tegelijk bewaak jij het overzicht, stuur je bij waar nodig en zorg je dat processen en service continu verbeteren.
In deze rol stuur je een Export Customer Care team van 5 FTE aan en ben je verantwoordelijk voor klanttevredenheid, procesverbetering en het behalen van KPI's. Je begeleidt veranderingen, stimuleert samenwerking en draagt bij aan verdere digitalisering binnen de afdeling. Heb je nog geen leidinggevende ervaring, maar wel de ambitie om door te groeien vanuit customer service? Dan nodigen we je ook graag uit om te solliciteren.
Als Senior Supply Chain Analyst bij Chiesi ben je verantwoordelijk voor het analyseren en optimaliseren van end‑to‑end supply chain processen, van inbound logistiek tot de volledige Order‑to‑Cash‑cyclus, met focus op productbeschikbaarheid en serviceprestaties. Je werkt nauw samen met interne en externe stakeholders om operationele excellentie en continue verbetering te realiseren binnen een internationale organisatie.
In deze rol ben je vrantwoordelijk voor het coördineren van orderverwerking, transport en leveringen, met als doel tijdige levering en het voorkomen van out-of-stock situaties. Daarnaast omvat de rol klachtopvolging en het plannen en ondersteunen van co-packing activiteiten inclusief materiaal- en productiestructuurbeheer.
As a Logistics Coordinator, you are responsible for ensuring the efficient and reliable flow of goods across the supply chain. You act as a key link between suppliers, internal teams, and logistics partners, combining operational execution with continuous improvement. You thrive in a dynamic environment where accuracy, planning, and problem-solving are essential.
This role involves supporting customers with spare parts orders, delivery coordination, supplier management, and issue resolution while ensuring excellent service and on-time performance. The position requires strong communication, data analysis, and stakeholder management skills, with experience in customer support, supply chain operations, and reporting tools within a fast-paced environment.
Within this role, you ensure reliable and timely transportation of goods across Europe by securing carrier capacity, coordinating shipments, and managing logistics processes from planning to delivery, helping maintain high service quality for customers.
This role supports a manual order-to-cash process by ensuring complete accuracy of order, fulfilment, and invoicing data across systems and customer portals. It is a highly detail-focused operational position responsible for validating data at every stage to prevent delivery delays, invoicing issues, and customer claims.
The Production Coordinator is responsible for creating the production planning and coordinating all issues that arise from it, which directly affect the production of all products at the Hoevelaken facility.
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