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Customer Operation Specialist

Amsterdam Temporary €3.000 - €4.500 per month (€36.000 - €54.000 per year) View Job Description
This role involves supporting customers with spare parts orders, delivery coordination, supplier management, and issue resolution while ensuring excellent service and on-time performance. The position requires strong communication, data analysis, and stakeholder management skills, with experience in customer support, supply chain operations, and reporting tools within a fast-paced environment.

Added 13/07/2026

  • Join a fast-growing company driving AI-powered innovation.
  • Work in a dynamic, international supply chain environment.

About Our Client

The client is a global organization operating in the aviation and aerospace supply chain sector, providing spare parts, products, and support services to commercial and industrial customers worldwide. They focus on customer satisfaction, operational excellence, supplier management, and on-time delivery, using data-driven decision-making and cross-functional collaboration to support their customers' business needs.

Job Description

  • Respond to customer inquiries related to spare parts, products, and services.
  • Coordinate the resolution of delivery issues and ensure timely order fulfillment.
  • Process, track, and monitor customer orders, returns, and material requirements.
  • Manage supplier performance and support on-time delivery objectives.
  • Review and support Requests for Quotation (RFQs) and customer proposals.
  • Analyze customer and supplier data to identify trends and performance issues.
  • Monitor operational dashboards and generate reports using Excel and reporting tools.
  • Prepare and deliver presentations for leadership and key stakeholders.
  • Collaborate with supply chain teams, program managers, and other departments to achieve operational goals.
  • Communicate updates, risks, and solutions clearly to customers and internal stakeholders.
  • Support continuous improvement initiatives through data analysis and problem-solving.
  • Work independently to manage priorities and complete tasks with minimal supervision.
  • Maintain high levels of customer satisfaction in a fast-paced, high-pressure environment.
  • Ensure accurate documentation and reporting of customer and supply chain activities.



The Successful Applicant

  • 3+ years of experience in Customer Support, Customer Service, or Supply Chain.
  • Strong written and verbal communication skills in English.
  • Ability to manage multiple priorities in a fast-paced, high-pressure environment.
  • Experience working directly with customers, suppliers, and cross-functional teams.
  • Strong analytical and problem-solving abilities.
  • Proficiency in Microsoft Excel and database management tools.
  • Experience creating reports, presentations, and performance analyses.
  • Ability to work independently with minimal supervision.
  • Strong attention to detail and organizational skills.
  • Experience within the aviation, aerospace, logistics, or related industry is an advantage.
  • Knowledge of SAP, Salesforce, or similar ERP/CRM systems is preferred.
  • Experience with reporting and analytics tools such as Spotfire or Tableau is beneficial.
  • Bachelor's degree or equivalent experience is preferred.



Personal Attributes

  • Customer-oriented and service-driven.
  • Proactive and results-focused.
  • Confident communicator and presenter.
  • Collaborative team player.
  • Adaptable and resilient under pressure.
  • Strong sense of ownership and accountability.

What's on Offer

  • 12-month contract opportunity with a leading organization in the aviation and supply chain sector.
  • Hybrid working model based in Amsterdam, offering a combination of office and remote work.
  • Exposure to a global customer support and supply chain environment.
  • Opportunity to work closely with leadership, program managers, suppliers, and key stakeholders.
  • Hands-on experience with supplier management, order fulfillment, logistics, and customer operations.
  • Use of industry-standard tools such as SAP, Salesforce, Excel, Spotfire, and reporting platforms.
  • Opportunity to develop data analysis, reporting, and presentation skills.
  • A fast-paced role with significant responsibility and autonomy, allowing candidates to gain valuable aviation and supply chain experience.
  • Collaborative and international work environment with opportunities to build strong stakeholder management skills.
  • Potential to strengthen expertise in customer service, operational excellence, and supply chain management, enhancing future career growth.



Contact
Mandow Nasif
Quote job ref
JN-072026-7061003
Phone number
+31205789473

Job summary

Sector
Logistics
Sub Sector
Customer Service Logistics
Industry
Transport & Distribution
Jobs by location
Amsterdam
Contract Type
Temporary
Consultant
Mandow Nasif
Consultant phone
+31205789473
Job Reference
JN-072026-7061003