Service Manager

As a Service Manager, you are responsible for delivering a high quality service experience to distributors, retailers, dealers, and end customers. You oversee daily operations and develop improved standards and processes that continuously enhance service performance. The role requires close collaboration with relevant departments and European offices to provide clear, timely responses to technical questions, concerns, complaints, and product‑related inquiries.

• Oversee and optimise the performance of external repair partners within the assigned markets.
• Ensure operational excellence by understanding, monitoring, and continuously improving all aspects of service‑center activity.
• Support distributors and retailers on service matters, including strategic agreements, process guidance, and day‑to‑day repair cases.
• Gather and assess all necessary information to resolve inquiries effectively.
• Provide advice and follow‑up on technical questions from customers.
• Escalate unresolved cases to the appropriate teams or resources.
• Maintain strong communication and coordination with internal departments to facilitate smooth service delivery.