Due to the emergence of new technologies and social developments, modern secretaries are now highly specialised professionals. They are the heart of every organisation. How did their role develop over the years?

Because of the industrialisation, there is an increasing need at the beginning of the 20th century for personnel that can do paperwork and filing. By 1930, women make up 95% of the clerical work force because they have higher literacy rates, brilliant typing skills and a willingness to work for lower pay.

The role is traditional, consisting of simple tasks. Talking on the phone, taking notes, working independently are the core aspects of the secretary profession.

How did the profession develop over the years?
And what will the future look like?
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