Technical Service Engineer
IT Support / Technical Support Engineer / Helpdesk / Project Management
LCD / AV / LED / LFD / Monitors / Projectors / Displays / Electronics
Over onze klant
This client is a renowned market leader in visual solutions. Due to the fact that this client will be building a team of service engineers around you, there will be endless growth opportunities for you within this company.
Taken en verantwoordelijkheden
- Provide technical product & service support for local Sales activities
- Ensure that for new product or range launches all ASP's for the region have the relevant information and/or service products available to provide the required level of after sales care.
- Answer any Service or Technical related questions raised by the Regional Sales team.
- Create technical product training material / presentations in cooperation with (local) Sales and Business Line Manager
- Give product trainings / presentations in cooperation with (local) Sales and Business Line Manager
- Identify local customer care requirements (in co-operation with Business Line Managers / Sales
- Co-ordinate local implementation of warranty terms / service levels (in co-operation with Sales and Service Manager)
- Clarify and escalate suspect quality or high failure rate issue
- Solution follow-up and effectiveness validation
1. Technical Know-How
- Competent knowledge of Windows Office Suite and Applications.
- Good technical knowledge of LCD, LFD or Projector products.
- Strong troubleshooting and problem-solving skill
2. Education and Experience:
- At least 1-2 Years Business Experience in Consumer and/or IT Industry
- Ideally some experience within Service Management
- Fluent English (verbal and written)
- Good attention to details, cost control and financial analysis
- Lateral thinker, with excellent problem solving skills
- Self-motivated, proactive and very customer focused
- Excellent communication/ presentation skills
- Good Project Management Skills
In addition to this amazing role in which you will have the opportunity to be a key team member in varied and challenging projects at a top tier trading firm, you will also be able to entitled to the following:
- In house training & development
- Career advancement / growth opportunities
- Transportation reimbursement
- Competitive salary based on your experience