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Customer service German - Retail

Tiel Permanent €2.500 - €3.000 per month (€30.000 - €36.000 per year) Work from home View Job Description
Due to the rapid growth of our organization, we are in need of reinforcement for our office staff.

Updated on 12/12/2024

  • Brand new office in Tiel
  • Working in a international enviroment with lots of different cultures

About Our Client

This company, headquartered in the Netherlands, specializes in the manufacturing and distribution of high-quality heating solutions. It is known for producing durable fireplaces, stoves, and grills, focusing on energy efficiency and innovative designs. Their products are tailored for both residential and commercial use, catering to a wide range of customer needs while maintaining a commitment to sustainability and craftsmanship. We are the international market leader. Quality, cooperation and sustainability are of paramount importance. We focus on solutions and tailor-made solutions, mainly together with large B2B clients.

Job Description

Are you ready to kick-start your career in a dynamic and innovative environment? As a German Customer Service Representative in the Retail sector, you'll be part of a supportive and close-knit team in Tiel. Your journey begins with a comprehensive training program, giving you hands-on experience and a deep understanding of our operations. From day one, you'll play a crucial role, collaborating closely with your colleagues and receiving guidance from seasoned professionals to ensure your success.

You will be resposible for the following task & responsibilities:

  • Managing all incoming orders with precision and care.
  • Building and maintaining strong relationships in your designated region.
  • Preparing shipments efficiently using Boxwise.
  • Handling customer inquiries and complaints through Freshdesk.
  • Offering technical support to customers.
  • Logging quality assurance data using Salesforce.
  • Actively participating in quality improvement meetings.

The Successful Applicant

You recognize yourself in the following profile:

  • An MBO diploma or equivalent experience.
  • Experience in customer service or internal sales.
  • Familiarity with ERP systems (experience with AFAS is a plus).
  • Proficiency in MS Office, particularly Excel, Outlook, and PowerPoint.
  • Excellent interpersonal and communication skills.
  • Strong organizational abilities, with a knack for multitasking and meeting deadlines in a fast-paced environment.
  • A problem-solver who can identify issues and implement effective solutions.
  • Fluency in German & English both written and spoken. (Dutch is a nice to have)



We value entrepreneurial, energetic, and team-oriented individuals who are eager to learn and grow alongside our rapidly evolving organization.

What's on Offer

We offer you the following:

When you join us, you'll be part of an organization that values open communication, personal growth, and innovation. Here's what you can expect:

  • A competitive salary ranging from €2,500 to €3,000 per month (40 hours/week), depending on your experience.
  • Excellent secondary benefits.
  • A modern office environment with a supportive team.
  • Opportunities for personal development and career advancement.



Ready to make a difference and grow with us? Apply today to become part of a team where your input is valued, your energy is appreciated, and your career can flourish!

Contact
Bart Barendregt
Quote job ref
JN-112024-6588289

Job summary

Sector
Sales Support
Sub Sector
CS Outbound
Industry
Retail
Jobs by location
Tiel
Contract Type
Permanent
Consultant
Bart Barendregt
Job Reference
JN-112024-6588289
Remote or office
Work from home