Sales Officer

The Sales Officer provides the crucial day-to-day support towards the external distributors and the Distribution Sales Team in all aspects related to the sales administration required in reaching the company's commercial objectives.

• Handle order administration from initial receipt through necessary internal coordination related to invoicing and fulfillment, ensuring every order is completed accurately, fully, and on time.
• Maintain accurate pricing across all transactions and collaborate with the Finance Department to resolve any pricing inconsistencies.
• Serve as the daily point of contact for distributors across the EU-Africa region, ensuring seamless processing and monitoring of their orders.
• Make sure customer complaints and concerns are resolved effectively and appropriately, escalating issues when required.
• Respond to sales-related inquiries via phone and email across all departments.
• Provide administrative support to the Distribution Sales Team.
• Update and manage Excel-based data tracking and analysis.
• Contribute to achieving sales operational goals by troubleshooting issues, identifying patterns, recommending improvements to sales processes, and assisting with the implementation of changes.
• Participate in internal sales meetings and other relevant events, including occasional weekend exhibitions.