Operations Agent (Export)

Schiphol-Rijk Vast dienstverband €3.000 - €4.500 per maand (€36.000 - €54.000 per jaar) View Job Description
The new addition to the team will manage global tasks like quoting, shipment tracking, vendor coordination, problem-solving, and top-tier customer service. Experience in international air operations, QMS, ocean services, and report creation is required.

Toegevoegd 09/10/2024

  • Oversee transportation services for all modes to a Global Key account
  • Working in an international environment with good benefits

Over onze klant

Based close to Schiphol-Rijk, this company provides global logistics and transportation services across multiple transport modes. They ensure efficient supply chain management and reliable deliveries worldwide. The team is focused on high-quality customer service and tailored logistics solutions.

Functieomschrijving

  • Manage global transportation for a key account, covering quotes, shipment start, vendor dispatch, and invoicing.
  • Act as main contact for assigned customers, handling quotes, tracking, problem-solving, and project success.
  • Track and update shipments daily, maintain accurate records, and coordinate with customer service to ensure full coverage.
  • Quote and route freight for domestic and international shipments across various transport modes.
  • Respond to phone calls and emails promptly, aiming for replies within an hour.
  • Proactively manage tracking sheets, address issues, and inform customers of any shipment anomalies.
  • Support sales and other offices with freight-related issues, and organise daily paperwork.
  • Follow and uphold all company SLAs, KPIs, SOPs, and guidelines, ensuring compliance.
  • Handle Dangerous Goods shipments per legal and regulatory standards.
  • Promote a safe work environment by reporting hazards and suggesting improvements.



Profiel

  • 3-5 years of experience.
  • An Associate's Degree or similar qualification.
  • Required experience in international operations; freight forwarding experience is a plus.
  • Able to work well with others and independently when needed.
  • Team-oriented and respectful, as teamwork is a key company value.
  • Strong customer service skills for building relationships with both internal and external customers.
  • Able to solve complex, unique problems.
  • Applies basic principles to tasks.
  • Makes decisions within set guidelines and procedures.
  • Comfortable in a fast-paced, high-volume environment.
  • Detail-oriented with strong problem-solving abilities.
  • Must have fluent spoken and written English skills.
  • Knowledge of additional major European languages is beneficial.



Aanbod

  • Competitive Salary and Benefits: Enjoy a strong compensation package with additional benefits.
  • Global Exposure: Gain experience working with international operations and a wide range of clients worldwide.
  • Dynamic Work Environment: Thrive in a fast-paced, high-volume setting that keeps things exciting and challenging.
  • Team Collaboration: Be part of a supportive team culture where respect and teamwork are core values.
  • Skill Development: Build expertise in logistics, problem-solving, and customer relations while handling complex tasks.
  • Career Growth: Opportunities to expand your knowledge in freight forwarding and international logistics.



Contact
Kiki Hoenen
Referentienummer
JN-102024-6556849

Vacature samenvatting

Sector
Supply Chain
Sub Sector
Expediteur / Forwarder
Industrie
Transport & Distribution
Vacatures per locatie
Schiphol-Rijk
Contract Type
Permanent
Consultant
Kiki Hoenen
Vacature referentie
JN-102024-6556849