Logistics Coordinator German Speaking

Amsterdam Temporary

Added 02/05/2022

  • a new challenge at an international company
  • a chance to work at an amazing organization in the retail industry

About Our Client

A world leader in innovative, casual footwear which has sold millions pairs of shoes in over 90 countries!

Job Description

During this position you are responsible for the following tasks.

Order administration:

  • Track and Trace orders.
  • Investigate irregularities of orders and inform customers as required.
  • Actively insure that orders flow through the system flawlessly by managing exceptions.
  • Handle return requests incl. arranging of pick-ups.
  • Handle of non-inventory credit or invoice requests.



Communication:

  • Provide product and service information to customers.
  • Provide information on status of orders to Sales as well as customers.
  • Communicate late, incomplete or cancelled orders as well as changes
    to the collection within set timeframes.
  • Log in and update customer information in CRM systems.
  • Resolve product or service problems by clarifying the customer
    complaints; expedite correction or adjustment; follow up to ensure
    resolution.
  • Recommend potential services to management by collecting customer
    information and analyzing customer needs.
  • Prepare product or service reports by collecting and analyzing
    customer information.
  • Escalate issues in a structured way to CS Management or contact
    departments.
  • Participate in process improvements.



Sales:

  • Support Sales with any information required from the head office



The Successful Applicant

The successful candidate has:

  • Excellent customer handling skills
  • Excellent communication skills written and verbal in German (Dutch, English, French, Norwegian, Swedish or Finnish as an extra language is a plus)
  • Solid problem-solving skills with Quality focus
  • Good interpersonal skills
  • PC literate & Multitasking
  • Flexibility to take on additional responsibilities and tasks when required
  • Is able to work under pressure and meets deadlines
  • Possess natural curiosity to understand processes, departments & clients
  • Have a proactive approach in tackling new challenges
  • SAP would be a plus
  • Per immediately available. (as of available tomorrow) Candidates who are not immediately available will not be reviewed.



What's on Offer

  • Competitive salary
  • Great work environment
  • 8% Holiday Allowance
  • Travel allowance
Contact
Jim van Nieuwburg
Quote job ref
JN-052022-5591644

Job summary

Sector
Sales Support
Sub Sector
CS Outbound
Industry
Retail
Jobs by location
Amsterdam
Contract Type
Temporary
Consultant
Jim van Nieuwburg
Job Reference
JN-052022-5591644