Junior Operations Coordinator

Key Responsibilities of the Junior Operations Coordinator:

Complaint Handling:

• Ensure all EU complaints are processed and maintained within the required timeframes.
• Accurately update and manage the EU complaints dashboard.
• Communicate EU complaints to suppliers in compliance with applicable regulations.

Returns Handling (RMA):

• Manage returns related to complaints, including hardware returns to the EU Distribution & Service Center and disposable returns to the U.S. headquarters.
• Handle shipments for disposable returns (trunk stock, consignment, hospitals).
• Coordinate shipments for hardware exchanges.
• Manage spare parts shipments for customer or on-site engineer needs.

CRM and Field Service Management:

• Create and manage service cases.
• Prepare service quotes for customer-owned activities.
• Generate work orders for required service activities.
• Manage (spare parts) inventory and book parts for work order activities.
• Create service invoices based on quotes, activities, or service contracts.

Additional Responsibilities:

• Perform effectively in fast-paced conditions.
• Use good judgement to make decisions.
• Prioritise tasks and manage multiple responsibilities simultaneously.
• Collaborate successfully with various teams.