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Inside Sales Specialist

Amsterdam Permanent €35.000 - €45.000 per year View Job Description
As an Inside Sales Specialist, you will be responsible for ensuring perfect order fulfillment within the order-to-cash process. You will act as the key connection between the organization and customers, providing end-to-end services and solutions

Updated on 16/04/2025

  • Global Exposure & Cross-Functional Collaboration
  • Career Progression in Sales & Supply Chain

About Our Client

Our client is a leading global manufacturer of high-quality food ingredients, specializing in sweeteners and preservatives that are widely used in the food and beverage industry. Their commitment to premium product standards has positioned them as a trusted partner for consumer goods companies around the world. With a focus on innovation, they pioneered the production of acesulfame potassium and key preservatives like potassium sorbate and sorbic acid.

The company operates as a joint venture between, bringing together strong expertise from both global leaders. Headquartered in Amsterdam Zuidas, the Netherlands, they have a production facility in Frankfurt, Germany, making them a key player in the Western Hemisphere's food ingredient market.

Job Description

  • Oversee the end-to-end fulfillment of orders, ensuring timely delivery and resolving issues as they arise.
  • Manage a portfolio of clients, maintaining strong relationships with both internal and external stakeholders.
  • Coordinate logistics, collaborating with plant/warehouse teams and carriers to ensure on-time deliveries.
  • Proactively monitor open orders, resolving issues quickly to minimize disruptions.
  • Serve as the primary point of contact for customers and third-party logistics providers.
  • Build and maintain strong internal relationships across departments such as sales, supply chain, credit, and finance.
  • Update and maintain customer master data in SAP.
  • Process billing adjustments, including returns and credit/debit adjustments.
  • Support sales teams with order reports, data analysis, and communication with clients.
  • Investigate, document, and follow up on customer complaints.
  • Suggest and implement process improvements, addressing quality failures and recommending corrective actions.
  • Handle pricing entry and contract management tasks.
  • Issue customer invoices, collaborate with sales management for billing adjustments.
  • Assist the credit team with cash collections and manage overdue accounts.



The Successful Applicant

  • Fluent English
  • At least 2 years of supply chain experience (can be logistics or O2C cycle - order management customer service)
  • Has a deep knowledge of SAP transactions and functionality (either familiar with the order management or the logistics transactions)
  • Resilient, adaptable to changes
  • Can easily build relationships
  • Great attention to the details, being precise
  • Is able to communicate effectively with other Departments, understands their process flows and the interactions with them
  • Approachability
  • Customer focus
  • Highly motivated, self-reliant and proactive mindset
  • College or university degree



What's on Offer

  • Global environment: Work within a recognized international company, providing exposure to diverse markets and the opportunity to collaborate with teams across the globe.
  • Cross-functional collaboration: Gain experience by working alongside multiple departments including sales, supply chain, finance, and logistics, enhancing your professional network and skill set.
  • Career progression in sales: Our client offers clear career development opportunities, particularly within the sales function, enabling you to grow and take on increasing responsibilities.
  • Salary: Competitive salary range between €35,000 - €45,000, reflecting your experience and expertise.
  • Work-from-home flexibility: After 6 months of employment, enjoy the flexibility to work 2 days a week from home, helping you maintain a better work-life balance.
  • Training and career development: Our client provides ongoing training opportunities to support your professional growth and career advancement within the company.
  • Diverse team: Be part of a team that values diversity and inclusivity, offering you the chance to work with colleagues from different backgrounds and cultures.
  • Company events: Participate in various company events that foster team building, networking, and a positive work environment.
Contact
Elena Gidikov
Quote job ref
JN-112024-6604639

Job summary

Sector
Sales Administration
Sub Sector
Customer Service
Industry
FMCG (Fast Moving Consumer Goods)
Jobs by location
Amsterdam
Contract Type
Permanent
Consultant
Elena Gidikov
Job Reference
JN-112024-6604639