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European Fulfilment Manager

Amsterdam Vast dienstverband €3.500 - €4.800 per maand (€42.000 - €57.600 per jaar) View Job Description
Lead and grow a key European fulfilment operation for a fast-scaling, creative e-commerce company. Take charge of production, personalisation, and logistics for high-end global gifting projects.

Bijgewerkt 22/05/2025

  • Own a key role in a fast-growing European operation.
  • Work with top global brands on creative projects.

Over onze klant

Our client is an innovative and rapidly growing company specialising in creating unique and personalised gifting experiences for global brands. With a strong focus on quality, creativity, and efficiency, they offer a dynamic and supportive work environment. The team is currently three people, but they plan to expand significantly over the next five years, providing great opportunities for growth and development.

Functieomschrijving

  • Lead and motivate a small fulfilment team of three, ensuring high productivity and a positive working environment, with plans for significant team growth over the next five years.
  • Oversee the end-to-end fulfilment process, including personalization,, quality control, and timely shipping.
  • Manage stock levels, using inventory software to ensure accurate reporting and stock tracking.
  • Operate and maintain specialist machinery for product personalization, including embossing and embroidery.
  • Collaborate with cross-functional teams, providing updates and suggesting improvements to streamline operations.
  • Handle escalated customer issues, ensuring quick and effective resolutions to maintain satisfaction.
  • Take ownership of fulfilment KPIs, ensuring all targets are met while maintaining an organised and efficient work space.

Profiel

  • Leadership Experience: The ideal candidate has proven experience managing and motivating small, hands-on teams within a fulfilment or production environment, ensuring day-to-day operations run efficiently and team goals are met.
  • E-commerce Fulfilment Background: They bring strong, practical experience in e-commerce operations-particularly in fast-moving, product-focused environments-and understand what it takes to get personalised products from order to doorstep.
  • Logistics & Warehouse Operations: Solid knowledge of fulfilment centre workflows, including stock control, packaging, shipping coordination, and working closely with production and personalisation stations.
  • Process Ownership & Initiative: This role requires someone who can take ownership, implement structure, and improve processes while scaling operations. You're not just maintaining; you're building.
  • Positive & Proactive Attitude: We want a "can-do" mindset-someone who thrives on taking initiative, solves problems on the floor, and is always a few steps ahead of potential issues.
  • Problem-Solving & Continuous Improvement: A hands-on operator who actively identifies bottlenecks, improves workflows, and ensures seamless fulfilment operations-without needing layers of management above them.
  • Tech-Savvy: Experience using Unleashed (inventory management), Monday.com (workflow/project tracking), and comfort using equipment for product personalisation and dispatch prep.
  • Fluent in English & Strong Communicator: Excellent communication and team coordination skills across a diverse, multicultural team. Dutch is a plus, but not required.
  • Work Authorization & Presence: Must be legally allowed to work in the Netherlands and be present 5 days per week in the Amsterdam fulfilment centre. Occasional travel (e.g., to the UK) for team integration and training may be needed.
  • Startup/Scale-Up Mentality: Someone who thrives in a high-growth, unstructured environment. You'll play a pivotal role in building the NL operation from the ground up-this is not just a job, it's a growth opportunity.

Aanbod

  • Exciting Projects: Work with leading global brands on high-profile projects.
  • Career Growth: Opportunities for skill expansion and advancement in a rapidly growing company.
  • Collaborative Environment: Be part of a supportive team that fosters creativity and innovation.
  • Generous Leave: 25 days holiday, paid leave on bank holidays, and birthday leave.
  • Team Experiences: Enjoy team events and experiences that strengthen the bond within the team.
  • Employee Discounts: Access exclusive discounts on products and services.
  • Additional Benefits: Loan-a-bicycle program, travel allowance.
  • Competitive Salary with a direct company contract



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Interested and want to know more?

Sinead Grima 0633053666

Contact
Sinead Grima
Referentienummer
JN-052025-6747530

Vacature samenvatting

Sector
Logistiek
Sub Sector
Manager Logistiek
Industrie
Transport & Distribution
Vacatures per locatie
Amsterdam
Contract Type
Permanent
Consultant
Sinead Grima
Vacature referentie
JN-052025-6747530