Customer Support & Validation Specialist (Dutch Speaking)

Validations

• Build strong relationships with customers by providing support and guidance throughout the onboarding and validation process.
• Validate online questionnaires with precision, following established procedures and guidelines.
• Update customer records accurately to reflect the status of their questionnaires.
• Assist customers with fee payments for new registrations and renewals.
• Become proficient in our validation processes and business systems.
• Suggest ways to improve and streamline processes to increase efficiency.
• Actively participate in team meetings to share information and contribute to discussions.
• Consistently achieve or surpass personal targets.
• Escalate any customer concerns or issues to the Project Manager for resolution.

Front-Line Customer Support

• Make 40+ outbound calls daily to explain the benefits of our services, assisting new and returning customers with the registration and renewal process.
• Log all customer interactions, activities, and call outcomes in our CRM system.
• Clearly communicate how our services benefit supplier customers and explain the steps involved in completing required online questionnaires.
• Serve as the first point of contact for a variety of customer inquiries, including IT issues, procedural concerns, subscription fees, and process updates.
• Consistently meet and exceed personal call rate targets, contributing to the success of the team.