Save job Back to Search Job Description Summary Similar Jobs Updated on 15/04/2025Professional development and career growth opportunitiesInternational, dynamic and collaborative work environmentAbout Our ClientOur client is a world-leading industrial manufacturer dedicated to sustainability and innovationJob DescriptionServe as the primary liaison for customers, addressing inquiries and providing support via phone, email, and chat.Manage all aspects of customer order processing including intake, validation, order entry, invoicing, and back-order handling.Act as the main contact for daily communication with external logistics partners concerning order fulfillment.Coordinate outbound deliveries and customer service operations on a daily basis.Perform administrative tasks related to inventory valuation, order documentation, returns, and customer agreements.Manage and follow up on product recalls, returns, and complaints-covering financial, technical, and logistical issues.Set up, verify, and maintain master data for products and customers in internal systems.Oversee the implementation and upkeep of online ordering systems and integrations with third-party platforms.Participate in system testing and act as a key user for related applications and digital interfaces.Coordinate product dispatches to customers in compliance with industry standards and regulatory guidelines.Monitor inventory levels, perform stock reconciliations, and oversee the handling of product version changes.Contribute to optimizing supply chain costs by minimizing stock losses and improving overall cost efficiency.The Successful ApplicantFluent in English (spoken and written); additional languages are a plus.Previous experience in customer service, sales support, or order managementSolid experience using SAP or similar ERP platforms.Strong knowledge of Microsoft Office Suite, especially Excel for analyzing and processing large datasets.Comfortable working with various reporting tools and digital systems.Ability to multitask and prioritize tasks in a fast-paced setting. You effectively prioritize tasks and manage your workload independently.You excel in understanding customer needs and delivering outstanding service with clear, empatheticProblem-solving mindset with attention to detail and accuracy.Strong communication and interpersonal skills.What's on OfferExcellent salary up EUR 50,000 based on experience and bonus.Pension schemeHybrid working possibleContactSofia BerkhoutQuote job refJN-032025-6694465Job summarySectorProcurement & Supply ChainSub SectorCustomer Service Supply ChainIndustryIndustrial / Manufacturing Jobs by locationAmsterdamContract TypePermanentConsultantSofia BerkhoutJob ReferenceJN-032025-6694465
