Customer Service Documentation

Rotterdam Permanent €2.500 - €3.000 per month (€30.000 - €36.000 per year)

Added 15/03/2024

  • One of the largest container carriers of the world.
  • Operating more than 200 vessels.

About Our Client

This client is one of the largest container carriers of the world and operating more than 200 vessels.

Job Description

  • Day to day operations: You provide prompt frontline response to service queries and initiate solutions for issues/cases as defined in SOPs and assigned to you through the Service Cloud communication system. In order to succeed, meet agreed KPIs and quality standards you need to actively keep abreast on sector and internal knowledge development as well as any changes to SOPs and relevant rules and regulations.
  • Process & Quality Management: You are in charge of providing premium care and a consistently high service to ONE's Key Accounts. You aim at scaling quality service with our growing range of ''tech enablers'' and self-service tools, promoting these to our Key Accounts as suitable. Keeping up to date on the relevant self-service and e-commerce tools will therefore be vital. You ensure compliance with company rules and regulations on all processes and transactions.
  • Communication & Collaboration: Ensure good collaboration and communication within departments and across. Work closely with the Customer Administration team as well as our Sales Teams and escalate cases in a timely and professional manner whenever appropriate. Communicate effectively with customers and advise them in a reliable and professional manner.
  • Digital adoption: Support ONE's digital transformation by utilising and promoting our e- commerce platform and our self-service tools as applicable. Seek ways to apply ONE's tech enablers to your area of specialisation increasingly.

The Successful Applicant

  • Preferably 1-2 years of work experience within shipping
  • Strong communication skills, customer- and service oriented
  • Flexibility and creativity in problem solving
  • Good knowledge of Excel and preferably Salesforce
  • Articulate, clear oral and writing communication skills in English and Dutch
  • Enthusiastic team worker

What's on Offer

  • Market based salary
  • 26 Holiday days per year
  • Holiday allowance
  • 13th month
  • Pension: a defined contribution paid by Employer and Employee
  • WIA and WGA-gap insurance fully paid by ONE
  • Collective Health Insurance
  • Commuting and Working from Home Allowance
Contact
Bruce Van Kesteren
Quote job ref
JN-032024-6363944

Job summary

Sector
Supply Chain
Sub Sector
Export
Industry
Transport & Distribution
Jobs by location
Rotterdam
Contract Type
Permanent
Consultant
Bruce Van Kesteren
Job Reference
JN-032024-6363944