Customer Service Coördinator

Weert Permanent €45.000 - €53.000 per year Work from home View Job Description
In this position you will, together with your team of around 5 people, take responsibility for on-time fulfilment of sales inquiries, complaint management and overall customer support. Together with the sales, supply chain and logistics departments you will support all EMEA sales channels.

Added 01/12/2024

  • Developing your leadership skills
  • Hybrid working

About Our Client

This company is one of the leaders in the area of security and fire prevention. They are providing a big range of products from small electronic devices to big and complex security systems mainly focusing on mid-size companies.

The office is based in Weert and the main language is English. There is people working from different parts of the world which results in a very inclusive environment. In the office you will be based on the same floor with other departments such as Customs & Transport, Supply Chain and Finance counting around 50 people in total.

Job Description

  • Taking responsibility of a small team focusing on a specific market within the EMEA scope
  • Manage the end to end process from order entry till dispatch of the order
  • Act as a first escalation point for internal and external customers
  • Ensure customer satisfaction together with your team
  • Deliver input for management reporting
  • Contribute to continuous improvement efforts
  • Becoming a key user for the CRM and ERP system

The Successful Applicant

  • Bachelor degree, or compensated with working experience
  • Ideally you already gained leadership experience
  • Background in Customer Service and/or Supply Chain
  • English fluency
  • Strong communication and listening skills
  • Attention to details

What's on Offer

  • Competitive salary
  • Great secondary benefits such as ATV days, pension plan and travel compensation
  • Home office (40% home, 60% office)
  • Home office compensation
  • Long-term career opportunity's
Contact
Sjer Borgers
Quote job ref
JN-112024-6603626

Job summary

Sector
Sales Support
Sub Sector
Sales support
Industry
FMCG (Fast Moving Consumer Goods)
Jobs by location
Weert
Contract Type
Permanent
Consultant
Sjer Borgers
Job Reference
JN-112024-6603626
Remote or office
Work from home