Customer Service Agent | German Market | B2B

Tiel Permanent €2.500 - €3.000 per month (€30.000 - €36.000 per year) Work from home

Updated on 20/02/2023

  • International oriented company, speaking/writing Dutch is not mandatory.
  • An employer that supports your futurue and will help you grow

About Our Client

Your new employer has been around for about 40 years and originated from the US. Worldwide, there are offices spread over 31 countries and in the Netherlands, the beautifully renovated office is in Tiel. Colleagues are on average 34 years old and live between Utrecht and Nijmegen. The office is easily accessible by car.

The Customer Service department is made up of around 40 colleagues, with your team consisting of 16. There is a fine cooperation between the various departments making culture at the office, in addition to being international, diverse, and inclusive, be described as familiar, cooperative, and sociable.

Job Description

As a Customer Service Agent B2B for the German-speaking market, your mission is to be ready to deal with a wide variety of customer cases. The conversations you have are amazingly diverse. You help customers with questions about stock, orders, and delivery times. It's never the same, that's what makes it so much fun!

Meanwhile, you also see e-mails coming in which you recognize names. Customers come back with great regularity. When you work here, you will quickly help customers faster and build personal relationships.

After your lunch, you continue to help customers and discuss your progress with Customer Service Manager. Developing yourself is very important to you and in this role, you can use all your talents. You set goals and with your proactive attitude you see opportunities to do a little better every day. At the end of the day, you start to realize how quick time passed by. You talk a little more with colleagues, this day was a success.

The Successful Applicant

The Customer Services department is challenging and not for everyone. Together with the managers, we created a profile to describe successful candidates:

  • Previously, you have completed a mbo 4 study with preferably a commercial, hospitality or hotel specialization.
  • Ideally you already have 2-3 years of work experience in a role where you had direct customer interaction by phone and email. Examples are Teacher, Sales Representative, Inside Sales or Shop Assistant.
  • Your colleagues describe you as enthusiastic, open, and full of humor.
  • Working in an office and with international customers is nothing new for you and perhaps even a specialty.
  • Speaking and writing German and English is easy peasy.
  • You are ideally available 32-40 hours per week.

If you deviate from the above profile, I would still like to ask you to apply. This is because the profile is a guideline, a 100% match is not mandatory.

What's on Offer

In case, after 2-3 (online) interviews, you are just as enthusiastic as the employer, we may make you a nice job offer. This consists, based on 40 hours per week, out of:

  • A gross monthly salary between €2,500 and €3,000
  • Holiday pay equal to one month's salary;
  • As many as 25 holidays to spend your holiday pay;
  • The opportunity to grow further;
  • Flexible hybrid/home working;
  • Free parking at the office;
  • Extra pension accrual through the employer for later;
  • A working atmosphere that you love going to;
  • A beautiful modern workplace with all the amenities;
  • Family days;
  • Friday afternoon drinks;
  • An events team for fun outings;
  • An employer you can build on for the long term.

So? Don't wait any longer and apply via the button.

During this process, you will be in contact with Thomas Jackson, Manager at Page Personnel Human Resources and Business Support. Questions can be asked, after uploading your profile, via LinkedIn and phone or Whatsapp at +316.1220.1459.

Thomas Jackson
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Job summary

Secretarial & Business Support
Sub Sector
Customer Services
Jobs by location
Contract Type
Thomas Jackson
Job Reference
Remote or office
Work from home