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Customer Operations Representative

Amsterdam Tijdelijk dienstverband €3.000 - €4.250 per maand (€36.000 - €51.000 per jaar) Thuiswerken/hybride View Job Description
The role is responsible for the day-to-day operations of a selected group of customers to ensure accurate and timely concentrate and/or finished goods supply. This involves order entry processing from receipt to invoicing, providing full customer operations support, handling queries, dealing with complaints and resolving them in a pro-active and timely manner.

Toegevoegd 30/12/2024

  • Immediate start for one of the best in the FMCG industry
  • Dynamic, professional environment

Over onze klant

Our client is one of the global leaders in the FMCG industry.

Functieomschrijving

  • Daily Monitoring of customer orders placed via Portal, confirm order receipt within 24hrs and availability within 48 hours and advise customers and commercial teams on order status.
  • Communicate proactively to internal and external customers on late deliveries/short shipments and order processing incidents, so that they may take appropriate action.
  • Upon order shipment, issue commercial invoice and related documentation for delivery.
  • Follow customer forecast adherence and provide information to all stakeholders (customer, commercial partner, planning).
  • To log and follow-up on customer complaints until resolution to customer satisfaction. Establish root causes, perform analysis and implement/advise action plans in conjunction with appropriate parties (technical managers, co-packers and concentrate plants).
  • Provide data and feedback relevant for KPI analysis as well as other internal and external reporting.
  • Partner with planning department and supply sites to deliver a one-team approach to customers.

Profiel

  • Bachelor level of education
  • At least 2 years of relevant work experience in a Supply Chain and/or Order to Cash environment
  • Familiar with Logistics (Incoterms, Tariff Codes, export documentation), Supply Chain processes (forecasting, planning, escalations, prioritizations, etc.), and other Order to Cash, etc.)
  • IT skills: Outlook, Excel and SAP (SD, MM)
  • Team player

Aanbod

  • A challenging and varied position within a international FMCG company
  • A competitive salary and good secondary employment conditions
  • Opportunities for personal and professional development
  • A pleasant and collegial working atmosphere
  • Flexible working hours and the option to work from home
  • Contract for at least 3 months with chances of extension or possible takeover
Contact
Bart Mulder
Referentienummer
JN-122024-6626108

Vacature samenvatting

Sector
Procurement & Supply Chain
Sub Sector
Customer Service Supply Chain
Industrie
FMCG (Fast Moving Consumer Goods)
Vacatures per locatie
Amsterdam
Contract Type
Temporary
Consultant
Bart Mulder
Vacature referentie
JN-122024-6626108
Kantoor of thuiswerk
Thuiswerken/hybride