Opslaan Terug naar zoeken Functieomschrijving Samenvatting Soortgelijke jobs Toegevoegd 25/10/2024Multicultural, financially strong and growing international companyWorking at a leading worldwide Logistics CompanyOver onze klantOur client is seeking a detail-oriented and organized Administrative Operations Assistant to oversee the import/export process for air shipments. This role is essential in ensuring the timely delivery of shipments and adherence to customs regulations. The ideal candidate will coordinate with a variety of stakeholders-including customs officials, carriers, suppliers, and internal teams-to support efficient, customer-focused operations. Success in this role requires excellent communication, keen attention to detail, and a commitment to customer satisfaction.FunctieomschrijvingShipment Coordination: Track inbound airfreight shipments, ensuring prompt customs clearance and on-time delivery.Documentation Management: Prepare and review essential documents (e.g., invoices, packing lists, customs declarations) to maintain accuracy and compliance.Stakeholder Communication: Work closely with suppliers, airlines, and customs brokers to address import/export-related issues.Transportation Arrangements: Arrange transportation and negotiate with carriers for cost-effective and efficient movement of goods.Inventory Oversight: Conduct inventory reconciliations and monitor stock levels for import/export items.Regulatory Compliance: Stay informed on import/export regulations, customs tariffs, and trade agreements to aid in compliance.Staff Support: Assist in employee retention efforts and provide training support as needed.Issue Escalation: Report progress, challenges, or issues to the department manager.Flexible Availability: Be prepared to work flexible hours, including outside standard business hours and on-call rotations.Customer Service: Address and resolve customer inquiries, complaints, and requests related to airfreight services.Vendor Evaluation: Support the selection of service providers to optimize supply chain performance.Finance Coordination: Collaborate with the finance department to manage and reconcile import/export invoices and payments.Performance Metrics:On-Time Delivery Rate: Tracks the percentage of airfreight shipments delivered within the agreed timeframe.Response Time Efficiency: Measures the average response time for addressing customer inquiries, ensuring timely support.Customs Clearance Time: Monitors the average time taken for customs clearance to minimize delays.Shipment Accuracy: Evaluates the accuracy of documentation and processes to ensure high service quality.Customer Satisfaction: Assesses customer feedback through surveys, ratings, and feedback to gauge satisfaction with services provided.ProfielStrong organizational skills with the ability to manage multiple tasks simultaneously.Excellent communication skills, both written and verbal.Familiarity with import/export regulations and customs procedures.A customer-focused approach with the ability to resolve issues promptly.Proficiency in relevant software and systems used in logistics and shipping operations.AanbodThis role provides a dynamic and supportive work environment, with opportunities for professional growth and development in the logistics industry. If you have a passion for logistics and are driven to provide high-quality service, we would love to hear from you!ContactRobin PostmaReferentienummerJN-102024-6571730Vacature samenvattingSectorSupply ChainSub SectorExpediteur / ForwarderIndustrieTransport & Distribution Vacatures per locatieAmsterdamContract TypePermanentConsultantRobin PostmaVacature referentieJN-102024-6571730