3d line IT support engineer

Rotterdam Permanent

Added 31/05/2022

  • Good opportunity for professional growth
  • Dynamic role within constantly growing company

About Our Client

Our client in an international company that operates in the Risk Management industry.

The company is characterized by a strong entrepreneurial spirit, which is closely linked to their emphasis on education and development. Being a constantly evolving reality, all the organization need to be learning, evolving and adapting to be commercially successful.

One of their most important value is a strong and open collaboration between colleagues. They believe that challenging each other and provide open constructive feedback is the key for development and success.

Job Description

  • Act as a single point of contact for all IT infrastructure incidents, following the company`s process Triage all incoming Infrastructure tickets and Provision of 2nd and 3rd line support
  • Ensure that users and stakeholders are kept informed of progress
  • Liaise with vendors & suppliers to resolve incidents
  • Provide technical support and guidance to the Workplace Support team
  • Provide handover support to the Infrastructure Project team
  • Monitoring and maintaining the core infrastructure,

The Successful Applicant

The successful candidate meets the following requirements:

  • Achieved Any Microsoft certifications
  • Achieved ITIL certification
  • University Degree in Computer Science or Information Technology
  • 3+ years of 3rd Line Infrastructure Support experience, preferably within financial services
  • Experience in high-pressure environments
  • Excellent Knowledge of Windows Server 2012 onwards
  • Good knowledge of Office 2016 & Office 365 Administration/Configuration
  • Good knowledge of networking (TCP/IP, DHCP, DNS, Wireless etc)
  • Market Data applications (Bloomberg, Reuters) including troubleshooting Excel add-ins
  • Experience with Microsoft Azure
  • JIRA and JIRA Service Desk

What's on Offer

  • Competitive salary
  • Opportunity of grow within an international company
  • Strongly collaborative work environment
  • Friendly and team oriented company culture
Caterina Bertoni
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Job summary

Information Technology
Sub Sector
Business Services
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Caterina Bertoni
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