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Italian / German Customer Service
Customer Service Medewerker
Over onze klant
This Italian company based in Zaandam (about 100 employees) is part of an international packaging group, headquartered in Italy, and manufactures printed flexible packaging. The operating division is engaged in the installation and maintenance of packaging machines produced by the Italian parent company. The market area in which it operates is the Benelux, Scandinavia, United Kingdom, Ireland, Germany, Austria and Switzerland.
Manufacturing and production
Taken en verantwoordelijkheden
Being responsible for a group of customers, you are the first contact point and fully aware of the situation of your customers
You make calculations, quotes and perform sales orders in SAP
You monitor the order progress and ensure timely and correct delivery of orders to our customers
You support the Area Sales Manager.
You process and handle complaints within the set time limits.
- MBO + / HBO work- and thinking level
- Good numerical insight
- Knowledge of MS Office, especially Excel, and SAP
- Minimum 1 year working experience in a commercial internal service function
- Experience in packaging is an advantage
- Excellent command of the Italian, German and English language is required. Command of the Dutch language is an advantage.
- Customer oriented
- Good commercial and communication skills
Within a fast developing company, we offer a challenging and varied function in an international environment.
The primary and secondary labour conditions are in accordance with the Grafimedia CAO.